Categories
Return and Refund Policy
No Product shall be returned to us unless:-
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1) |
The defect of the Product is greater than advertised or we have sent the wrong Product to you; and
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2) |
We are notified by email within 48 hours of receipt of your delivery; and
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3) |
The returned product (“RP”) must be sent out within 7 working days of receipt of your delivery ; and
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4) |
The RP must be returned in original condition [sealed, unused and undamaged] with original box and accompanied by the sales receipt or invoice [if any]; and
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5) |
The RP must be returned at your own expense [registered postal or traceable courier service] which will include any custom duties or taxes via a reputable carrier. |
You must fulfill all the abovementioned criteria in order for you to send the RP to us at the following address:-
No.240, Jalan Midah Besar
Taman Midah, Cheras
56000 Kuala Lumpur
Malaysia
Replacement product (similar product or any product with equivalent value) will only be shipped to you after we have received the RP and have carried out suitable tests or inspection and if we are satisfied that the RP is defective and its defect is greater than advertised or is not what you have ordered. You are entitled for a mystery gift and it will be sent to you together with the replacement product.
If we are not satisfied, we will inform you and the RP will be delivered to you once we have received the shipping, packaging and other relevant charges for shipment from you. We are not responsible for RP lost or damaged in transit.
*** This portion forms part of terms and conditions.***
